Privacy Policy

ELITE MAIDS’ PRIVACY POLICY

Last Updated: 07/04/2025

Elite Maids (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

  • Personal Information
  • We may collect personally identifiable information that you voluntarily provide to us when you engage our services, fill out forms, or communicate with us. This may include: Name, Email Address, Phone Number, Address, Billing Information (such as payment details), Any other information necessary to fulfill our services.
  • Non-Personal Information
  • We also collect non-personal information that cannot be used to identify you. This may include browser details, IP addresses, and general analytics to improve our website experience.
  • Sensitive Information
  • We do not collect or process any sensitive personal information, such as health or medical records, racial or ethnic origin, political opinions, or religious beliefs.

2. How We Use Your Information

We use the information collected from you in various ways, including:

  • To Provide Services
  • Scheduling and providing cleaning services, Processing payments and invoicing, Sending notifications and service updates.
  • Customer Support
  • Responding to questions, concerns, or complaints, Improving customer service and support.
  • Improvement and Development
  • Analyzing usage patterns on our website and services to improve functionality, Researching ways to enhance our services and offerings.
  • d. Marketing and Communications
  • Sending promotional offers, newsletters, and other marketing communications with your consent.

3. How We Share Your Information

We do not sell, trade, rent, or otherwise share your personal information with any third party for marketing as described in this Privacy Policy. We may share your personal information only in the following circumstances:

  • Service Providers
  • We may share your information with third-party service providers who help us operate our business, such as payment processors and technology providers. These providers are required to protect your data and only use it for the services we request.
  • Compliance and Legal Obligations
  • We may disclose your information if required by law, court order, or governmental authority to comply with legal obligations or to protect our rights, property, or safety.
  • Business Transfers
  • If we undergo a business transfer, such as a merger or acquisition, we may transfer your information as part of that transaction.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer necessary, we will securely delete or anonymize it.

5. Data Security

We implement various security measures to protect your information, including secure servers, encryption, and access restrictions. While we take these precautions, please understand that no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Unsubscribing:

You may unsubscribe at any time you no longer wish to receive emails from Elite Maids

7. Your Rights and Choices

You may have certain rights regarding your personal information, including:

  • Access and Correction
  • You may request access to or correction of your personal information in our records.
  • Opt-Out of Marketing
  • You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Deletion
  • You may request the deletion of your personal information. We will comply with such requests unless we are required to retain the information for legal or legitimate business purposes.
  • d. Data Portability
  • You may request that we transfer your data to a third party, subject to technical feasibility and legal obligations.

8. SMS,MMS Policy

  1. When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include Schedule, offers, coupons, or other information pertaining to services.
  2. You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START” or “YES” and we will start sending SMS messages to you again.
  3. If you are experiencing any issues, you can reply with the keyword “HELP”. Or you can get help directly from us by contacting us at: support@elite-maids.com or by phone: 610-343-1722.
  4. Carriers, such as AT&T, are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 2-4 messages per month from us.
  6. If you have any questions about your text plan or data plan, please contact your wireless provider.

9. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect or process personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these third-party sites and encourage you to read their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the ‘Last Updated’ date at the top.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Elite Maids Downingtown, PA 19335 Email: mail@elite-maids.com Phone: 610-343-1722