By accepting professional cleaning service appointment and agreeing to a service provided by Elite Maids the client agrees to accept Elite Maids general terms and conditions listed below. These terms and conditions, together with our letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is help to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing.

• We stand by our service! If you’d like to cancel for any reason whatsoever, just call anytime to end service. Elite Maids contract does not lock you in. 
• We offer a 24-hour, 100% Satisfaction Guarantee for all re-occurring Customers (i.e. weekly, biweekly, etc.). If you are not satisfied with any area of your home, just call us within 24 hours and we’ll return immediately to clean those areas for free.
• You receive 5% OFF if you prepay for the year’s cleaning service before the first re-occurring service appointment, after the first time clean. You are free to cancel at any time by 1) giving a period of one cleans notice and 2) paying the 5% that was initially taken off annual amount. The 5% discount will be subtracted from remainder annual amount returned.
• If recurring service (Weekly, Bi-weekly, or Monthly cleaning) is booked and then cancelled after the first cleaning, the One-Time cleaning rate will be charged.
• Due to our flexible and ever-changing schedule, it is difficult to commit to exact arrival times. We service homes Monday through Friday between the hours of 8:30 am and 5:30 pm and on Saturday by appointment. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. We will make every effort to accommodate your needs.
• Provide 24-hour notice to cancel service. You may reschedule, skip, or cancel any of your cleanings. We do ask for a 24-hour notice of any of these actions. Without a 24-hour notice you will be liable for a $70.00 cancellation fee.
• Cancel 48 Hours or Sooner. If cancelled with 48 hours or sooner, it is eligible for credit. This means it's a cleaning credit applied to your account that can be used whenever you please.
• We have a “No check / Charge credit card” policy. Payment is expected in full the day of the cleaning. For your convenience we accept all credit cards where all services are charged at the time of cleaning. Furthermore, cancellations will be charged on credit card.  
• Any NSF check returned from your bank will be assessed an additional fee of $30 as allowed by law.
• The cost of services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra supplies or equipment will be billed additionally for these services.
• Our teams are instructed to follow the requirements for the clean they are conducting. If you would like additional services to be provided please contact our office at least one business day in advance so we can schedule the additional work. Changing in scheduling could create changes in fees.
• Be advised that if the professional house cleaners are subject to distractions that affect our ability to work we reserve the right to charge for our extra time spent in the home. Distractions include pets, third party, or contractors interfering with the professional house cleaners’ duties.
• If for any reason an employee of Elite Maids feels that their personal safety is in danger enough to leave the job site, due to actions by the Customer, or others at the job site. The Customer will remain liable for the full cost of the job.
• Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.  
• We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.  
• Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.
• Professional house cleaners working for Elite Maids have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of Elite Maids accept for payment of the exit fee (see next bullet point). This agreement is in full force and effective during the time that professional house cleaners are employed with Elite Maids and for a period of one year after termination of their agreement with Elite Maids. Given this, we respectfully ask that you not directly solicit or engage the service of any professional house cleaner, except through Elite Maids.
• If you prefer hiring a current or former employee, a $1740.00 referral fee will be charged. Once the referral fee is paid, Elite Maids will no longer be responsible for managing the professional house cleaner, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the Housekeeper.
• The client agrees to notify Elite Maids if any person in the household is suspected of contracting an infectious disease. This notification must be as early as possible, but at least 24 hours before scheduled visit. Elite Maids reserves right to cancel cleans under such circumstances.
• Elite Maids agree to keep all clients details confidential and secure all keys in its care. If a key is given to Elite Maids please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.
• Plans are based on the average time to clean. If the home is not found in an “average” condition and it takes more than 1 extra hour to clean, Elite Maids reserves the right to bill for the extra time spent. Our purpose is to ensure you have a clean home. Therefore, payment is for the service provided and not based on the amount of time your cleaning team spends at your home. We want our team to focus on ensuring your home is clean and not how many hours they work. Some homes cleaners may take longer than average time; some may take less time than average. Either way, your home will sparkle.

Breakage/Damages

We are Bonded and Insured and do take responsibility for any breakage or damages that are caused by direct negligence or fault of our employees. Our employees are rewarded for honesty and asked to report all breakage immediately which we then relay to the customer.

Our employees do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

• Breakage must be reported within 3 days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
• When the value is verifiable and breakage is clearly due to negligence on the part of a Elite Maids employee, we will reimburse the cost of any broken item up to $100.00 per item. Item values over $25 must be verified before replacement or reimbursement will be authorized.
• If appropriate, we will pay to have the broken item repaired by a professional company instead of reimbursing the cost of the item. Do not repair the item on your own with the expectation of being reimbursed without our approval prior. We must be given the opportunity to get our own estimate for repair.
• We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning employees are working.
• In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore, we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid, and we will add it to your file.
• Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

Communications With The Office Vs. Cleaners

• It is very important for customers to communicate with the office for any instructions on your home. We must document your notes and instructions in our software system so that we can ensure your request is fulfilled.
• Direct communication from customer to the cleaners leaves out important details that we may need to know for billing purposes, in case of routine maid absence, or to avoid miscommunication.
• We do not discriminate, and we cannot guarantee that our employees will speak your native language. We ask that you communicate any requests to our office so that we can translate them to the cleaning team accordingly.

Cleaning Area Restrictions

Due to liability purposes, we are limited on the height in which we can clean. Our employees carry step stools and extendable dusters. Generally speaking, we can only clean up to what we can reach on our step stools. Normally no outside cleaning, AC living space only unless approved during your booking. We do offer some add on services that include porches, garages, etc.

Pet Policy

For the safety of your pet and our employees, we ask that you contain your animals in a restricted area while we are cleaning. Although we are VERY careful, we cannot prevent or be held responsible for any disappearances of your pets. We have had pet attacks or bites in the past, and it is our duty to protect all Elite Maids employees from this happening. If the customer is not home and animals are loose, we cannot force our employees to enter if they do not feel safe. If you have a pet please let us know at the time of booking so we can be aware of their presence.

Solicitation Of Elite Maids Employees

At Elite Maids, we are proud of our wonderful employees, and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Please note that our employment contract prohibits employees from accepting private work for Elite Maids clients unless Elite Maids is aware and approves. Please do not solicit our employees for side jobs or direct hire outside of this agreement.