As an Airbnb host, you need to present an inviting home away from home for your guests to relax in on a consistent basis. A major part of accomplishing this goal is to create an immaculate environment. Whether you live in the home part-time or you frequently rent the home out to guests back-to-back, the space must be cleaned from top to bottom after each guest leaves. This is a huge undertaking, and it thankfully is not something that you must do on your own. Elite Maids offers you a convenient, time-saving and effective solution through our Airbnb turnover service.
Whether you rent out one room in your home or the entire space, our Airbnb turnaround service can be customized to fit your needs. You simply schedule cleaning service with Elite Maids for a day and time that meets your needs, and we will arrive with all cleaning supplies and equipment needed to get the job done. Our team will erase all signs of the previous guest. Your next guests expect to arrive at a home that is spotless, and their satisfaction hinges on your ability to meet their expectations. Everything from crumbs left behind the toaster to smudges on the bathroom window can tarnish their experience. You can expect our hardworking and well-trained cleaning crew at Elite Maids to cover all of the bases and to produce the results that the situation calls for.
Without Airbnb turnaround service, you may be forced to clean the space yourself. In some cases, you may only have a couple of days or even a few hours to thoroughly clean the entire home before the next guests arrive. Within this very limited amount of time, you will need to squeeze a top-to-bottom cleaning session in your own busy schedule. This can be stressful and exhausting, and it is also unnecessary because our team is ready to help. Rather than do the work yourself, you could hire a cleaning crew from another local company. Most local companies lack experience with short-term rental cleaning services. They may only provide regular cleaning services that include mopping, vacuuming and other general services. However, they may fail to wipe down doorknobs, the inside of appliances and other surfaces that require attention in a short-term rental property like yours. We provide the specific cleaning service that the situation calls for.
The success and profitability of your Airbnb rental is directly linked to your ability to provide guests with an amazing experience. Issues like dust bunnies in the corner of the bedroom or a filthy stove and oven can easily lead to negative reviews. These reviews make it much more difficult for you to lease your property and for you to get top dollar from future guests. In addition, dissatisfied guests likely will not choose to stay in your home when they return to town in the future. Cleanliness is essential when you run an Airbnb rental, and we take the hassle and stress out of this aspect of your experience as a host. You simply schedule service with us as needed, and you can count on our crew to arrive promptly and to clean your space to your satisfaction.
Elite Maids is your trusted and preferred choice for Airbnb turnaround service. We understand the importance of leaving your home in immaculate condition, and you can count on us to provide high-quality, comprehensive results. Our trusted, dependable team always arrives on-time as scheduled, and we work diligently to complete the turnaround service within the allocated time. Some of the many services included in our Airbnb turnover service are:
We can adjust our cleaning services to meet the unique needs of your property. To inquire about how we can streamline your host experience with our Airbnb turnaround service, contact our office today. We can make a custom plan according to your needs.
Clean fees should be affordable for your airbnb guests. We price according to market average airbnb clean fees, with data pulled from various sources such as Airbnb and VRBO.
Yes, it can change. Here are a few reasons why:
If the price is different than what we discussed, we will call you to confirm prior to starting the cleaning service.
We use a scheduling system through an app and when the cleaner is finished with your home, she manually marks it as complete, and you will get an email notifying you the job has been completed. Job completion photos are included after the cleaning is complete.
No, holidays are subject to capacity limits – but they are cleaned at no extra cost.
We recommend using your own provider for your maintenance needs, our cleaning teams are limited to minor maintenance tasks such as tightening furniture, unclogging a toilet, adding smoke detector batteries, changing an air filter, and common items like this. Appliance repair, construction, or anything requiring an occupational license will be relayed to you. We are ultimately a cleaning company that focuses on turnover cleaning.
Our checklist is standard, and all cleaners are using our tried and tested checklist for efficiency, but if you upload your listing photos to our WebApp, they will do their best to accommodate the staging.
Yes, we do!
We do not perform inspections on the appointment level, we inspect cleaners for quality control periodically. We do not inspect appointments as part of the cleaning fee. The cleaning fee is for the cleaning checklist only.
Cleaners report items they notice, but they are not property inspectors and most of the time spent is actually cleaning your property. If they notice a large hole in the wall or a broken TV, they will send you a photo. If you need more assurance, we recommend inspecting your own property or hiring a full-service property management company.
We restock 1 toilet paper per bathroom, 1 paper towel roll, and 3 extra trash bags. Any other supplies can be left out by the cleaning team but must be supplied by you in a stocked and locked owner’s closet. We can do the stocking for you for a flat fee, or you can do this when you are at your property.
No, but by signing up with us we will share our preferred vendors list. This list of vendors we have worked with in the past. You are welcome to add them to your team as well.
Please sign the service agreement sent to you. Once we have received your signed service agreement, we will set up your cleaning portal and send you instructions on how to schedule your very first turnover cleaning appointment.
No, you are paying a flat rate for a specific checklist of items that a cleaner does in standard turnover cleaning. We cannot customize the package per property for the same rate. For example: If you would like towels in a certain fashion or placed in a specific place (we had a host once who wanted the cleaners to learn how to fold the hand towels in origami fashion. It looks super cool, but totally not feasible in a busy turnover environment), we can ask the cleaners to do this and put it in the checklist. We cannot be held accountable for that or guarantee it’ll be done in that fashion. The only thing we can swear an oath to and vouch for is the standard package.
Our guarantee is that the cleaning will be done before your next guest check-in, assuming the last guest leaves on time or the guest does not arrive early. We cannot guarantee an exact start time. Back to back bookings, which means when guests checked out and on that same day another guest is scheduled to check in. Cleaners will be there promptly at the time of checkout when there’s a back-to-back booking, therefore, it is important your guests do checkout on time or we cannot guarantee the house will be ready before your next guests arrive.
No, we cannot, we recommend installing a lockbox or keypad. We are not responsible for returning keys, lost keys, or any key situation. Please install keyless entry pads where you need access. You assume full responsibility for keys given out.
You are assigned a primary cleaner and 2 backups. If your primary is not available, we will send backup. In short, we cannot guarantee the same person every time.
Cleaners bring their own cleaning supplies. We only supply 1 toilet paper roll per bathroom, 1 roll of paper towel, and 3 trash bags. The idea is to get them through the first night, most of our homes are self-catering. Anything additional must be supplied by the owner in a locked supply closet. If you feel you need to supply extra to make your guests happy, please stock these items in your supply closet or make arrangements with us at
eteams@elite-maids.com we will not supply from our stock beyond this. OWNER is responsible for supplying additional items for guests.
Chances are you had a less-than-clean guest who left the place extremely messy. $80 includes 3 extra hours, if the unit needs a deep clean the price is double a turnover clean. We will send you pictures in these rare cases and will require adding the proper fee to ensure the home is ready for the next guest. If you do not approve of the deep clean fee, we cannot give the post-party house deep clean attention.
Cleaners all have short-term rental experience, and we have a 100% satisfaction guarantee. Please note, the cleaner will have to return on check-in day. After check-in day, we cannot reclean the home unless another appointment is booked. Any issues must be reported on the check-in day. We do not inspect every clean. We randomly inspect the cleaners to ensure quality control.
Most hosts have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book. We do not hold onto spare keys. We absolutely recommend that you also have a backup key stored somewhere.
You’ll need to schedule a cleaning 48 hours before. However, we totally recommend scheduling cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule cleaning at the very last minute (under 48 hours), we unfortunately cannot guarantee availability.
We get it, sometimes guests may cancel at the last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $30 cancellation fee. If the cleaner shows up to a cleaning due to an owner scheduling error a $65 trip charge will apply. If the guest wants to stay an extra night last minute, the $65 trip
charge applies. Cancellation 2 hours prior is $30 cancellation. Cancellation after the cleaner is in route, shows up, or cannot gain entry is $65. The cleaner will wait up to 30 minutes to gain entry. After that, they will leave and the $65 fee applies.
Up to 4 loads of laundry is included as part of the package, depending on the size of your home. Your washer and dryer should be able to handle loads of laundry onsite. Our cleaners need 3-5 hours to complete a departure cleaning and delays due to laundry can be a huge problem. We can take your laundry off-site if needed for a trip fee of $65 and $2.50 per pound of laundry. If your home is big you can add an extra washer and dryer or at the very least add a dryer. Another option is to hire an offsite laundry service. We use the linen that you provide us.
Laundry service (up to 4 loads) is included in the price as long as the machines are on-site or in-building. Please note, you cannot wash comforters in a standard washer and dryer as one comforter takes over an hour to wash and dry. You may be wondering, what do other owners do? Owners that have a large laundry need (such as a 7-bedroom home) also hire a linen service or add an extra washer and dryer unit.
Alternatively, you can set expectations with guests that sheets and towels are always laundered and sanitized, but the comforters are not. Math: a property with 9 beds will take over 12 hours to launder everything. Wear and tear on a non-commercial unit means your machines will break and require repair. The solution is to put additional washer and dryer units, linen service, or add a gap day before and after departure so the cleaning can be completed in the laundry units you have.
We create a resortcleaning.com account for you to schedule your cleans. You will receive an email link which will show you how to set up your cleans in less than five minutes. OWNER must book all cleans through the ResortCleaning system. We cannot book appointments sent through text, email, phone call. VACATION HOME HELP is not responsible for missed cleans sent through text, email, phone call. All cleans must be entered by OWNER in ResortCleaning system. Please contact us at eteam@elite-maids.com if you have questions about this policy. Policy in place to ensure scheduling integrity.
Cleaners will call, text, or email within 30 minutes of arrival to get a hold of you. The cleaners can stay and wait until they can enter. Waiting cuts into your scheduled cleaning time. If there is a cancellation or the cleaner cannot gain access, cancellation fees apply (please see cancellation notes above). This is because if they do not clean that day,
they don’t get paid if we don’t implement this policy. This is not fair to the cleaner, so we have to charge for the wait or reschedule. Get in touch with us at eteam@elite-maids.com. We can no longer guarantee availability or arrival time at this stage, but we will do our best.
Chances are you had a less-than-clean guest who left the place extremely messy. $80 includes 3 extra hours, if the unit needs a deep clean; the price is double the turnover clean. We will send you pictures in these rare cases and will require adding the proper fee to ensure the home is ready for the next guest. If you do not approve of the deep clean fee, we cannot give the post-party house deep clean attention.
We have done over 8,000 cleanings. If your guest is upset about cleaning and wants a refund, we can come back and clean it for them (must be reported on check-in), but if they want to cancel their reservation or request a refund it is totally out of our control. We are not responsible for any loss of revenue.
We only accept credit or debit cards as a method of payment charged after service.
We are not a management company. We are a cleaning company who helps you automate your turnaround process. Many owners find that a traditional property management company is not the best solution for them and choose to hire a cleaning company like us they can trust and save thousands of dollars in monthly fees each year. What we do not do:
We do our best to catch everything, but we are not responsible if we accidentally miss reporting damage. We report damages that the cleaner sees. We will not take an inventory of every item in your home. If you would like an inventory, there is a $65 surcharge added to the clean. The guest is ultimately responsible for damages or missing items. VACATION HOME HELP will to best of ability report damages and missing items but is not responsible for damages or missing items.
Our passion goes beyond offering stellar cleaning services. We are dedicated to our community and serving our friends and family, which is why our customer service is done with care and love for what we do.
Having a professional staff taking care of your home translates into having more time for doing what you love.
