A Custom Cleaning Service offers a personalized affordable cleaning solution for homeowners that have specific cleaning needs or just need an extra helping hand with their large homes. Within the Custom Cleaning Service there are two options. You may purchase a 3 or 4 hour block of time with one maid or you may pay an hourly rate for two maids with no time constraints. For the Custom Cleaning Service, we ask our customer to prioritize a To-Do List. Our maid will work according to your priority list within the allotted time. However, if the list is completed in less time, the cleaner is free to leave. Please be advised that our maid will only complete the items that can be cleaned within the time frame. If you would like a full cleaning of your home and do not want to pay an hourly rate, please request one of our other cleaning packages. For more information contact your Customer Service Representative.
Most 2-story homes don’t need regular maintenance on the second floor due to the lack of activity that takes place there. The Custom Cleaning allows our clients to choose what they would like to be accomplished on each visit. Some customers make three different lists that we rotate through whereas other customers make a new list before each visit. This allows our cleaners to focus only on the areas where attention is needed. Not only can you choose what you want us to clean but also how you want it done. If a recurring Custom Cleaning is rotated through properly, a Deep Clean is never necessary. The Custom Cleaning can also be a great way for us to clean your home and help you organize it along the way. The possibilities are endless. Ask your account manager for more information.
Prioritize: Make your list in order of importance by putting the things that have to get done at the very top. Plan: Think about the order you would like things done to get the best results. For example, you don’t want to clean the fans after you’ve cleaned the floors. Be specific: Let us know exactly how you would like something done if it is not one of our standard practices. Be realistic: Construct a list that of the tasks that you feel is possible to complete within the allotted time. Communicate: If you need to alter your list at any time, make sure you contact a customer service representative so that we can notate the changes and execute the cleaning properly. Note: If you have areas of your residence that have been seriously neglected, please let us know when scheduling your cleaning so that we can adjust our manpower and pricing. We’ll be fair to you, please be fair to us.
Alright, you’re ready to take the leap with at least one cleaning! Great! You can just click the “Book Now!” button to set up your first maid service appointment – and unless you set up recurring cleanings, we won’t bug you to book again. It’s your call because it’s your home. Before the cleaning day our team will be in touch via email or phone to get some details from you. Will you be home or is there a code we can use to get in, or if you would like recurring house cleaning, is there a door key we can keep for easy access? Do you want a general overall cleaning of all rooms or are their extras you would like to add to your home cleaning such as interior refrigerator cleaning or interior window cleaning? On cleaning day, we will arrive ready to get to work. If you have anything of particularly high value like an antique vase or heirloom of some sort, we can be sure to give it wide space. We do recommend doing your best to rein in as much clutter as you can. We will happily deal with clutter for you, but it may mean a price adjustment due to an above average job. Either way, we are there to serve you and if you just want help with clutter, then that’s what we’ll do!
Afterward you will receive an email from us asking how the cleaning service went. Express any of your thoughts, concerns or compliments. Your feedback is central to how our cleaning service operates. Which housekeepers earned a bonus? What can we improve upon to get us closer to being the perfect maid service? What did we do exceptionally good so we can pass on the praise to the appropriate team member? Your feedback determines performance bonuses, raises, and who among our cleaners will get their choice of cleaning jobs while allowing us to become a better housekeeping business. You can even book another cleaning with us if you’d like. Either way, you’ll have a clean home to come home, relax, and sleep in that night, and that makes us smile at Elite Maids.
Forgetting about your booking is common, especially among first clients. But there’s no need to worry! If this is the first time you’ve hired our services, or if this is a one-time service, we will call the day before to ensure your home will be available for cleaning on the next day.
We just need a few things from you to get ready beforehand.
First things first, decide whether you are staying home during the cleaning service, if you are leaving right before handing the keys or if you will not be home. Promptly let us know during the booking process or before the cleaning day to ensure our staff will be able to enter your home.
Next, please declutter your home a little bit. Of course, this doesn’t mean you need to vacuum, wipe surfaces, dust, or any other cleaning-related task. That’s what we are here for! We just need you to pick items up off the ground and arrange items the best you can. For our cleaners, this means less time and energy spent picking up items allowing them to focus on cleaning your home.
Finally, don’t forget to place important documents in a safe area such as a drawer or cabinet. Otherwise, they could be mistakenly disposed of by our cleaning staff.
With you being home to let our staff in is great. It’s perfect for starting right away. In fact, it’s super common for customers to wait for our staff to arrive, leave them the keys and then departing to enjoy your free time. If you want to, you can give them brief instructions or any information you deem necessary.
You do not need to stay home while our staff works their magic. But if you choose to do so, we kindly ask you two things:
Please do not helicopter the cleaners. They are professionals and with plenty of experience on cleaning. Of course, they can miss an area or surface from time to time, like any human being. If that is the case, please wait until they finish and if you wish to, you can check their work and point out if there’s anything that was not completed to your satisfaction.
Many people work from home, especially since COVID-19 started. Or perhaps you would just prefer to stay home, and that’s okay! We do ask you to please stay out of their way when our cleaners are working. If you are working, please briefly leave when it’s time for our staff to clean your office or workspace. You can take a break or continue your work in a different area.
If you are working, running errands or enjoying your free time we can do our job without any issues!
For our staff to enter your home, you have two main options. Many customers purchase a lockbox and provide the code to our cleaners, so they can go in, do their job and securely lock up before leaving. You can also leave your key in a discrete place on the premises.
For apartment cleaning, you have an additional option: you can call your leasing office and let them know about your maid service coming in and authorizing them for a key to your apartment. Once the cleaners arrive, they exchange their ID for the key at the leasing office, and they give it back once they finish.
We have no problem working with pets! If they are friendly around strangers, feel free to let them roam around your home.
However, if you suspect there’s a chance of them being aggressive or agitated around our staff, please put them in a secure area or take them to the park while our cleaners do their job. The last thing we all want to see is an accident or someone getting injured.
At Elite Maids we work hard to ensure your happiness during the entire process: during, before and after your cleaning. Part of this involves quality control once our staff completes the service.
The very next day after you’ve booked your cleaning service, we will call you and ask you a few questions about the way our staff’s performance and interaction with you.
Occasionally, we will ask you for an online review. This won’t take you more than 5 minutes, it helps us show our work and it also helps other people looking for a cleaning service to see whether or not our company fits their needs.
If you’ve booked our service regularly, we will also follow up occasionally to make sure everything is going perfect and that our quality stays top-notch.
If you were less than happy at any point of the service, please call us within 48 hours. We will listen to your complaints, take note and if the cleaning process was not followed correctly, we will fix it at your earliest convenience at no additional charge.
It’s perfectly normal to hire a one-time service to test the water and see if you would enjoy recurrent cleanings in the future.
We hope you were happy enough with our services to switch to a recurrent cleaning schedule. If that’s the case, feel free to let us know during our follow-up call after your service, or use any of our contact media.
Or just go to our booking page and select your preferred frequency for cleaning!
Our passion goes beyond offering stellar cleaning services. We are dedicated to our community and serving our friends and family, which is why our customer service is done with care and love for what we do.
Having a professional staff taking care of your home translates into having more time for doing what you love.
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